How can we help?
Need a hand with your aquarium? We read every message and are always happy to help.
Email us
Tell us what happened and which device you’re using. Screenshots help a lot.
Report a problem from the app
Open Settings → Report an Issue in Poqua. It prepares an email with helpful app and device details for you to review. Nothing is sent until you choose Send.
Purchases
Restoring purchases
Open the Shop in Poqua and choose Restore Purchases. Permanent items, such as the Large Tank, the Medium Widget Tank and the Starter Bundle, are restored to the same Apple Account.
Pearls
Pearls are consumable. They’re delivered as soon as the App Store verifies your transaction and aren’t restored like permanent items.
Refunds
Purchases are handled by Apple, so refund requests go through reportaproblem.apple.com.
Home Screen widget
- In Poqua, unlock a Widget Tank and choose who lives in it.
- Touch and hold an empty area of your Home Screen, then tap Edit → Add Widget.
- Search for Poqua and pick the Small or Medium size.
Reminders
Care, Nursery and Treasure Chest reminders can be switched on or off individually in Poqua’s Settings, under Alerts. They’re scheduled on your device.
Saving your aquarium
Right now, your aquarium is saved on the device you play on. Deleting Poqua also deletes its data, and moving an aquarium to another device isn’t supported yet.
Privacy
Read how Poqua handles information in the Privacy Policy.